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YMCA of Metropolitan Dallas Web Support

Thank you for contacting Web Support.

For your convenience, we’ve addressed many of your questions in our Knowledge Base articles listed below.   You can also click on “Contact Support” to the right of the page to submit an inquiry/feedback to Web Support.

Web support hours of operation are from 9am - 4pm, Monday thru Friday.  All support needs will be addressed in the order they are received. If you need immediate assistance, please contact the Welcome Center at your local YMCA. Click HERE for a list of locations.

Thank you,

Web Support Team

Knowledge Base

  1. Billing/Payments →

    1. I need to make a payment.
    2. After registering, I didn't receive a receipt.

  2. Error Message →

    1. Received an error message: "Unable to locate you in the system."
    2. Received an error message: "Duplicate emails in the system."

  3. Membership →

    1. I would like to cancel/upgrade my membership.

  4. Sample help section (delete me) →

    1. Sample question (delete me)
    2. Sample question (delete me)

  5. Super Summer Sign-up →

    1. I’m having problems registering?
    2. Online registration is not working for me?

  6. Online Registration Login Issues →

    1. I can't activate my account online.
    2. I lost my password/username.
    3. My online username and password is not working.
    4. Received an error message: "Profile already exists"

  7. Online Registration General →

    1. I don't see the program that I'd like to register for?
    2. I don’t have access to register my child/spouse for a program online?

  8. Updating Information Online →

    1. How do I change my account information (i.e. address, phone, etc.)?

  9. All articles →

    1. I don't see the program that I'd like to register for?
    2. How do I change my account information (i.e. address, phone, etc.)?
    3. I need to make a payment.
    4. Received an error message: "Unable to locate you in the system."
    5. I can't activate my account online.
    16 articles →

Feedback and Knowledge Base

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